What we do
We have four key service areas:
Claims Management: delivering expertise in handling both clinical and non-clinical claims to members of our indemnity schemes.
Practitioner Performance Advice: delivering expert advice, support and interventions on the fair management of concerns about the performance of doctors, dentists and pharmacists.
Primary Care Appeals: an impartial resolution service for the fair handling of primary care contracting disputes.
Safety and Learning: supporting the NHS, our members and beneficiaries to better understand their claims risk profiles, to target their safety activity while sharing learning across the system to improve patient care.
